Frequently Asked Questions
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This is the right place to solve any doubts about our silk
General Questions
Most of our silk products arrive in a beautiful, premium-quality, ivory matte presentation box, which is ideal for gifting.
These boxes are then placed in heavy duty cardboard box for further protection during shipping.
Our smaller items - scrunchies and headbands - are carefully wrapped in tissue paper and put in a cardboard box that can be delivered through your letter box.
HI Silk is a family owned and run brand, with our mission being to provide high quality silk at competitive prices, with the upmost priority being superb customer satisfaction.
If you wish to return any products, please contact us via phone or email and we will be happy to assist, provided that the returns requirements are met as detailed in the refund policy.
We aim to despatch all orders within 1 - 2 working days. Orders over £50 qualify for free delivery, and we post them out via Royal Mail 48hr Tracked.
You can select 24hr Tracked at checkout, but this may include an extra charge.
Read more about our delivery policy.
Questions About Silk
The quality of pure silk is far superior to satin silk. Find out more here
25 momme is more durable, luxurious and has a superior drapeability than lesser momme counts. Read more about 25 momme silk on our virtues of silk page
