Frequently Asked Questions


This is the right place to solve any doubts about our silk

Why buy pure silk over silk satin?

The quality of pure silk is far superior to satin silk. Just visit our virtues of silk page and you will understand why silk is the superior choice of the two.

Why buy 25 momme?

25 momme is more durable, luxurious and has a superior drapability than lesser momme count. Read more about 25 momme silk on our virtues of silk page.
How is my silk packaged?

All silk products arrive in a beautiful, premium-quality, ivory matte presentation box which is ideal for gifting.

These boxes are then placed in a heavy duty cardboard box for further protection during shipping.

What do I do if I am not completely happy with my order?

If you wish to return any products, please contact us via phone or email and we will arrange collection providing that the returns requirements are met as detailed in the refund policy.

Why choose us over other silk merchants?

HI silk is a family owned and run brand with our mission being to provide high quality silk at competitive price, with upmost priority being superb customer satisfaction. 

With us being family run, we like to think this offers a level of trust and integrity that other larger brands may not capture.

Contact

Telephone: 01509 557073

Email: hisilk.purenaturalluxury@gmail.com


Registered at:

23 Pytchley Drive

Loughborough, Leicestershire

LE11 2RH

Contact

Telephone: 01509 557073

Email: hisilk.purenaturalluxury@gmail.com


Registered at:

23 Pytchley Drive

Loughborough, Leicestershire

LE11 2RH