Digital Gift Card Terms and Conditions (UK)

 

1. Introduction

These terms and conditions apply to the purchase, use, and redemption of digital gift cards (“Gift Cards”) issued by HI Silk Limited, a company registered in United Kingdom under number 14998155, with registered office at Rose Villa, 42 Glebe Street, Loughborough, United Kingdom, LE11 1JR.

 

2. Purchase and Delivery

Gift Cards can be purchased online at hisilk.co.uk. Upon successful payment, the Gift Card will be delivered to the recipient via email to the address provided at checkout.

 

3. Redemption

Gift Cards can only be redeemed at hisilk.co.uk.

They are not redeemable for cash and cannot be used to purchase other gift cards.

If the total cost of purchase exceeds the value of the Gift Card, the balance must be paid using an alternative payment method.

4. Validity

Gift Cards are valid for 24 months from the date of issue.

After the expiry date, any remaining balance will be forfeited and the Gift Card will be deactivated.

 

5. Cancellations and Refunds

Gift Cards cannot be returned or refunded, except as required by law.

Under UK law, digital gift cards are exempt from the 14-day cooling-off period once they are delivered and activated.

6. Lost or Stolen Cards

We are not responsible for lost, stolen, or unauthorised use of Gift Cards.

Please treat your Gift Card like cash and keep it secure.

 

7. Balance Enquiries

You can check the balance of your Gift Card by visiting hisilk.co.uk or contacting our customer service team at info@hisilk.co.uk

 

8. Limitation of Liability

HI Silk Limited will not be liable for any loss or damage resulting from lost, stolen, or used gift cards without permission.

 

9. Changes to Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and will not affect previously purchased Gift Cards.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

Contact Us

If you have any questions, please contact us at info@hisilk.co.uk or 01509 557073